Privacy Policy

1. Overview

Accurate Insurance Consulting ("AIC," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, submit forms, communicate with us, or use our services.

This policy applies to our websites, including accurateinsuranceconsulting.com and aic.claims, and to communications conducted by phone, text message, email, or online forms.

2. Information We Collect

We may collect the following categories of information:

• Contact information (name, phone number, email address, mailing address)
• Property and insurance claim information you voluntarily submit
• Uploaded documents and photos related to a claim
• Communication records, including emails, calls, and text messages
• Website usage data (IP address, browser type, pages visited, cookies)

3. How We Collect Information

Information is collected when you:

• Submit a form on our website
• Start a claim or request a review
• Call, text, or email us
• Interact with our website through cookies or analytics tools

4. Phone Calls (VOIP)

AIC uses Voice-over-IP (VOIP) systems to place and receive phone calls. Calls may be recorded for quality assurance, training, and compliance purposes. When required by law, callers are notified that recording may occur.

5. Text Messaging & SMS Communications

FCC / TCPA / A2P 10DLC Compliant

By providing your mobile number to AIC, you consent to receive text messages related to your inquiry, claim, appointments, or ongoing services. We do not send unsolicited marketing messages without appropriate consent.

AIC uses application-to-person (A2P) messaging via registered 10-digit long codes (10DLC). All messaging complies with applicable Federal Communications Commission (FCC) regulations, carrier requirements, and the Telephone Consumer Protection Act (TCPA).

Mobile numbers and SMS consent data are used only for communications from AIC. We do not sell or share phone numbers for third-party marketing purposes.

6. How We Use Information

Your information may be used to:

• Respond to inquiries and provide services
• Manage insurance claim-related communications
• Schedule appointments and inspections
• Maintain internal records and documentation
• Improve website functionality and user experience

7. Third-Party Services

We may use trusted third-party service providers to support operations, including:

• Claim management and internal processing systems
• Secure administrative and payment processing tools (such as iink)
• VOIP and SMS service providers
• Website analytics and hosting providers

These providers receive only the information necessary to perform their services and are contractually required to protect your data.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. While no system can guarantee absolute security, we take appropriate steps to reduce risk and protect confidentiality.

9. Your Choices & Rights

You may:

• Request access to or correction of your personal information
• Opt out of marketing communications
• Withdraw consent for text messaging by replying STOP

Requests can be submitted to scheduling@aic.claims.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes become effective when posted on this page with a new effective date.

11. Contact

Accurate Insurance Consulting
Email: scheduling@aic.claims
Phone: 202-527-9276