Privacy Policy

1. Introduction

This Privacy Policy explains how Accurate Insurance Consulting ("we," "our," or "us") collects, uses, shares, and protects your information. This applies when you visit our website (https://aic.claims), submit a claim, communicate with us via phone or text, or otherwise interact with our services.

2. Information We Collect

We collect the following personal and claim-related information:

- Name, address, phone number, and email address

- Insurance policy numbers and claim details

- Mortgage company name and loan numbers

- Photos and property information (via CompanyCam)

- Payment information, which may include ACH data (primarily handled through iink Payments)

3. How We Collect Information

We collect information through:

- Claim submission form on our website (https://aic.claims/claim)

- Phone calls and text messages (via 1Voice)

- Email correspondence (Microsoft Outlook and Mailchimp)

- Customer relationship management (via ClaimWizard)

- Photo documentation platforms (CompanyCam)

4. Phone Calls and Text Messaging

All inbound phone calls are recorded for quality and legal compliance purposes. An automated announcement is played notifying callers of this recording.

By calling us, you consent to such recordings.

We may use your phone number to contact you via phone call or SMS (text message) regarding your claim or our services.

You may opt out of receiving marketing-related text messages at any time by replying "STOP" to any message we send.

Standard messaging rates may apply based on your mobile carrier’s terms.

5. How We Use Your Information

We use your personal information for the following purposes:

- To manage and process insurance claims

- To communicate with you regarding your case or our services

- To facilitate payments and client account management

- To send informational or marketing communications (if you’ve opted in)

6. Sharing of Information

We may share your information with trusted third-party service providers for business operations, including:

- ClaimWizard (CRM system)

- CompanyCam (photo storage and reporting)

- iink Payments (payment facilitation)

- 1Voice (voice/SMS system)

- Mailchimp (email distribution)

- Microsoft Outlook and Teams (communications)

7. Data Security

We take reasonable and appropriate security measures to protect your information from unauthorized access or disclosure.

Although we partner with secure platforms, no system can be guaranteed 100% secure.

8. State-Specific Disclosures

We comply with applicable privacy laws in Maryland, Virginia, Delaware, the District of Columbia, and West Virginia, including:

- Providing notice at collection (e.g., phone recording notices)

- Respecting consumer opt-out rights for marketing communications

- Implementing reasonable security measures in line with industry standards

9. Your Rights and Choices

You may request access to, or correction of, your personal data by contacting us at [Company Contact Email].

You may opt out of marketing communications via email or text message as described above.

10. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the 'Effective Date' at the top of the policy and notify you where required.

11. Contact Us

For any questions about this Privacy Policy, please contact us at:

info@aic.claims

202-527-9276

12. SMS Data Use and Third-Party Sharing

Accurate Insurance Consulting is committed to respecting your privacy and ensuring compliance with SMS communication standards. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.